Terms & Conditions


Merchandise purchased on the OtakuFest shopping cart takes about two (2) business days to process. If you have any questions, please email info@otakufest.com or call (786) 734-3458.

If you have a problem with an item, please contact us so that we can help resolve the problem.

No items can be returned at any of the conventions.

No items can be purchased online for pick-up at the conventions except through the GrowTix Membership platform, not this online store.


Any dispute or claim relating in any way to your use of any Otaku Festivals Service, or to any products or services sold or distributed by OtakuFest or through Otakufest.com will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages), and must follow the terms of these Conditions of Use as a court would.

We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.


By using any Otaku Festivals Service, you agree that the Federal Arbitration Act, applicable federal law, and the laws of the state of Florida, without regard to principles of conflict of laws, will govern these Conditions of Use and any dispute of any sort that might arise between you and Otaku Festivals.